Work for RSPCA Assured

We are a leading animal welfare charity. Over the years, our team has helped improve the lives of millions of farm animals. 

If you are dedicated to farm animal welfare Iand would like to join our team please keep reading.

Our team is made up of both office staff (eg administration, marketing, sales) and field-based roles (assessors), so keep an eye on these pages if you'd like to join our herd.

Current vacancies: Apprentice Membership & Services Account Administrator

Could you provide world-class customer service to our members, to help us support farm animal welfare? Every day is different in this exciting new role with RSPCA Assured! As a business admin apprentice, you’ll care for cows by running welfare reports, protect pigs by monitoring certification status and stay ahead of the herd by gaining a nationally recognised qualification whilst you work! This is a great way to start a career in business administration, whilst learning from the UK’s largest animal welfare charity and you can apply without any previous qualifications or experience!

Location: Hybrid (Home / Southwater)

Salary: Starting salary - £11,939 per annum

Job title: Apprentice Membership Administrator (RSPCA Assured)

Hours: Full time (35 hours)

Fixed Term Contract Length: 24 months

Apprenticeship Standard: Level 3 Business Administrator

Apprenticeship Training Provider: Skills Training UK

Closing date: 17:00 Wednesday 24th November 2021.

RSPCA Assured has been helping improve the lives of farm animals for more than a quarter of a century. In that time, we’ve worked with 1000s of UK farmers and many of the UK’s biggest food retailers. 

We’re looking for an apprentice to join the team as a Membership and Services Account Administrator. 

What you’ll be doing: 

  • To act as the first point of contact for our members, delivering outstanding, world-leading customer service.
  • To deliver world-leading customer service to RSPCA Assured members.
  • Managing and delivering the lifetime journey for RSPCA Assured members.
  • Liaising with internal stakeholders across RSPCA Assured and RSPCA to inform, manage and facilitate compliance and outstanding customer service to our members.
  • Processing tasks relating to suspension, cancellation or withdrawal of certificate or membership accordingly to quality procedures, as well as any additional membership processes.
  • Ensuring all enquiries and tasks are actioned in an efficient, timely and appropriate manner.
  • Providing support to colleagues as and when required or directed due to increases in operational volumes.
  • General administrative tasks to support the member experience across RSPCA Assured.
  • To deliver against mutually agreed service level agreements internally and externally.
  • Related project work to further the organisation’s understanding on the members' requirements, needs, demands and compliance.
  • To track, monitor and produce performance reports on service delivery across the business.

You’ll have: 

  • A genuine interest in animal care/welfare.
  • Excellent written and verbal communications skills.
  • Be able to deliver an outstanding customer experience.
  • Ability to use own initiative and problem solve.
  • Learns new methods, tools and technologies and applies them to work.
  • Able to work to tight deadlines with a high degree of accuracy.
  • Ability to remain calm in a busy environment.
  • A friendly can-do attitude and a pleasant and confident telephone manner.

What's in it for you: 

  • You'll have an opportunity to work for the largest animal welfare charity in England and Wales. 
  • We value and recognise our employees' contribution and are proud to offer an extensive benefits package that includes:
  • 35 hours standard working week, 25 days annual leave plus bank holidays increasing to 30 days with service; a generous pension scheme with associated life assurance and group income protection scheme; access to private healthcare scheme; support for professional development after qualifying period and access to our employee assistance programme.
  • The RSPCA is currently trailing hybrid working and core hours between 10 am and 3 pm.

How to apply: 

To apply, please complete our online apprenticeship application form quoting reference AMA1 by the closing date of 17:00 Wednesday 24th November 2021.

Early applications are encouraged, we reserve the right to close this vacancy when sufficient applications are received.

All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing team.

We actively encourage and seek applications from a wide diversity of candidates and in particular welcome applications from minority ethnic, black, and candidates with disabilities, who are currently under-represented at the RSPCA.

The RSPCA has been certified as a Disability Confident Employer. As a member of the Disability Confident scheme, we promise to interview any disabled applicant who fully meets the essential criteria for the post.

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