Work for RSPCA Assured

Work for RSPCA Assured

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We are a leading animal welfare charity. Over the years, our team has helped improve the lives of millions of farm animals. 

If you are dedicated to farm animal welfare Iand would like to join our team please keep reading.

Our team is made up of both office staff (eg administration, marketing, sales) and field-based roles (assessors), so keep an eye on these pages if you'd like to join our herd.

Current vacancies: Apprentice

This role will manage an allocation of producers, process and packer members, as well as members for other business sectors as the organisation evolves, through their annual journey, ensuring that full compliance to RSPCA Assured Quality Procedures, UKAS Accreditation and ISO 17065, is maintained whilst delivering the very best member experience.

This includes their application, assessment, compliance checks and compliance issue processing, complaint handling and liaising, renewal and payment processing.

This role will liaise with multiple stakeholders, both internally including field-based staff as well as externally, including certification bodies, local and national government organisations.

Main responsibilities

  • Being the first point of contact for an allocation of RSPCA Assured members
  • To deliver world-leading customer service to RSPCA Assured members
  • Managing and delivering the lifetime journey for RSPCA Assured members
  • Liaising with internal stakeholders across RSPCA Assured and RSPCA to inform, manage and facilitate compliance and outstanding customer service to our members
  • Processing tasks relating to suspension, cancellation or withdrawal of certificate or membership accordingly to quality procedures, as well as any additional membership processes
  • Ensuring all enquiries and tasks are actioned in an efficient, timely and appropriate manner
  • Attend and contribute to team and departmental meetings and conferences
  • Providing support to colleagues as and when required or directed due to increases in operational volumes
  • General administrative tasks to support the member experience across RSPCA Assured
  • To deliver against mutually agreed service level agreements internally and externally
  • Related project work to further the organisation’s understanding on the members' requirements, needs, demands and compliance
  • To track, monitor and produce performance reports on service delivery across the business

Whilst at work, all staff are required to:

  • Take care of their own health and safety and that of others who may be affected by their acts and omissions 
  • Cooperate with RSPCA policies and procedures for health and safety

Requirements and prospects

Desired skills

  • Literate - comfortable with drafting written communications
  • Numerate
  • Attention to detail
  • Confident using IT Systems
  • Excellent customer service skills

Personal qualities

  • Excellent written and verbal communications skills
  • Be able to deliver an outstanding customer experience
  • Ability to use own initiative and problem solve
  • Learns new methods, tools and technologies and applies them to work
  • Able to work to tight deadlines with a high degree of accuracy
  • Ability to remain calm in a busy environment
  • Friendly ‘can-do’ attitude and a pleasant and confident telephone manner

Desired qualifications

Essential: GCSE maths and English grade 4 / C or above (or equivalent).

Future prospects

This is a great opportunity to join the RSPCA Assured team, the RSPCA’s farm animal welfare assurance scheme. This role is ideal for anyone looking to build a career dedicated to animal welfare.

Things to consider

Closing date: 

  • Sunday 26th September (5pm) - the employer may elect to close this vacancy early

This is a hybrid (home/office) based apprenticeship role on a 24-month contract.

Salary: 

  • Starting salary of £11,939 p.a. for the first 12 months

Apply now

To apply, please email anna-louise.sales@rspcaassured.org.uk to request an application form.